Initiative: Take it

One of our regional opterns (operations interns), Amie, had the following assignment today:

- Pick-up a staff family from the airport and get them to their destination in Portland.

The plan as it stood yesterday was for the family to arrive, pick-up their bags, then call Amie (who would be in the cell phone waiting area) to pick them up at the curb.

Instead, Amie took it upon herself to arrive early, park, and go wait beside the security checkpoint. She stood there with a sign she had made with the family's name and our organizational mark (getting a few snide comments along the way about "Campus Crusade for Christ"), initiating the pick-up at the earliest point possible and demonstrating a fine sense of hospitality.

Perhaps a small thing, but I loved it. From Seth Godin's post yesterday:

Initiative isn't given, you take it

The amazing thing is that unlike taking an apple or a chocolate bar, there's no loss to the rest of us. After you take it, we all benefit.